This course is shared into our catalog and designated for credit by a partner. Thus the FMA is not able to post credit earned for this course. Upon completion, please print the certificate and post to your CE Broker account.
This activity discusses the importance of professional boundaries while encountering a wide variety of challenging patients.
Release Date: Sept. 1, 2005
Review Date: Jan. 27, 2017
Expiration Date: Feb. 7, 2020
Physicians of all specialties
Patient care, interpersonal and communication skills, professionalism
Upon completion of this activity, physicians should be able to:
1. Evaluate vulnerabilities of patients and physicians to boundary violations and unethical conduct;
2. Recognize how boundary problems occur in a range of settings including urban to rural, and in digital communications;
3. List legal, ethical, and personal consequences to the patient and physician when a physician crosses boundaries;
4. Apply practice policies that address ethical boundaries within the profession;
5. Identify resources for physicians who are at risk of boundary problems or who have crossed boundaries;
6. List five types of patient encounters that might be considered challenging;
7. Describe the effects of challenging patient encounters on the physician’s practice;
8. Discuss methods for ethically and professionally managing these encounters;
9. Recognize the physician’s contribution to challenging encounters;
10. Apply the principles of dynamic listening and effective communication skills; and
11. Demonstrate changes in clinical practice that will help manage challenging patient encounters successfully while maintaining high ethical standards.
The participant is required to read the course in its entirety and complete an online test and course evaluation.