- Frequently Asked Questions
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General
What is the FMA online CME privacy policy?
FMA Online CME Privacy Policy
The FMA Education Department respects your privacy and is committed to protecting it at all times. This online privacy statement explains how the FMA collects, uses and safeguards information obtained as users register for and complete FMA online CME. This Internet Privacy Statement applies only to information collected by the FMA for these purposes.
How we use personal information -- Once collected, we may use your personal information for the following purposes:
- Register you for programs and services you have requested
- Maintain attendance records as required by the Accreditation Council for Continuing Medical Education
- Generate duplicate CME certificates
- Process, fulfill and follow up on your CME orders
- Answer your e-mails or on-line requests
- Send information you request
- Send and process follow-up surveys to capture evaluation data
- Ensure the FMA courses are relevant to your needs
- Notify you about new CME opportunities and special offers
We do not share, sell, trade, exchange or rent your e-mail address to vendors for them to market their products or services to you.
Catalog Search and Registration
What if I need more information on a program or product?
Detailed information is provided on the course details page which can be accessed by clicking on a course title. The course details page will include program description/schedule/content, credits, and faculty/presenters.Course Access
How to access my courses?
- Click “Hello, Guest” and sign in to your account
- Select “Hello, [Your Name]” → “My Products”
- View your courses (listed by upcoming events and recent registrations)
- Use Sort or Filters to find specific courses
Technical
When I click on the "Play" button, nothing happens. What should I do?
When you click the green "Play" button, it will launch the viewer in a new window or a Zoom link in a new window. If you are clicking this button and nothing is happening, more than likely the viewer window is already open. Please check all open and/or minimized windows.What should I do, if I'm getting the M3U8 error while trying to access a course?
This error usually occurs because the network security settings are blocking the participation tracking software embedded into the program (the tracker which keeps count of how far you've progressed into the video). In most cases, if you encounter this error, you can bypass it by accessing the course using a different internet connection (for example by logging into your CE account on your cellphone). If that is not an option for you or switching to a different network didn't resolve the error, please reach out to our support team at support@inreachce.com or 877-880-1335 (between 7am and 7pm Central time, Monday-Friday) for further guidance.
